So the buyer had my ring in her possession for 9 days, it's due to be delivered to me tomorrow. According to Mercari, they’ll not release payments until the buyer receives the item, confirm and rate the seller. Mercari, Inc. is a Japanese e-commerce company founded in February 2013 and currently operating in Japan and the United States. Mercari has changed some policies i just received my money back for same experience. Poor constumer service, False advertisement, Mercari supports individuals to destroy your personal property, Customer service response is always auto-generated, Companys ethics is below par. They do not care about the consumer. To think they would treat you this way. However, if the buyer doesn’t rate the seller within three days, Mercari… No real advice other than to block that buyer. Mercari is an e-commerce company founded in 2013 in Japan and currently operating in Japan and the USA. You then rate the buyer and get paid. I viewed her listings page and noticed she has my NWT crops listed with no imperfections and she used her own photos showing the item in good condition. Mercari will not issue you a refund as long as the item is as described. via the ID verification section. Then it is placed in a bubble envelope to provide cushion and a protected layer for the package. I don't think I mis-advertised it and I even sold it for a lower price than she had purchased it previously. 2. In such a case, you can receive credit rather than cash compensation. Fourth, once the buyer has received the item, he: Will use the Mercari App to confirm that he has received the purchase. mercari allowed this buyer to rip me off and they will not help.. Mercari is an amazing selling and buying app. Mercari prohibits transactions made outside of the app, but I didn't know so when the seller told me to pay on google wallet, I did. I added photos side by side, and even described to customer service (Sam) that I meticulously double package all of my items to prevent any damages. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Complete fraud and an complete disregard for the sellers evidence showing the condition of the item sent! As you can probably guess from the ratings being involved before payment can happen, some of the Mercari … i would have blocked her after she returned it. 1. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Mercari functions in a much more casual manner when compared to the professional sales vibe that eBay strives to provide. She literally must have been watching the listing because she messaged me less than 10 minutes after the sale went through. Fraudulent buyers and Mercari pockets the money. I asked this scammer to upload photos so I can see the damage since it's physically impossible for a stone to bend, of course she refused! Third, send the item to the buyer. Theirs literally nothing you can do when you recieved a damaged item unless they choose mercari … Of course her photos show damage, because she damaged it herself! They follow strict guidelines and operate efficiently unlike Mercari. If you wish that your prior post be removed, submit a notarized letter. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer within 24 hours. How does that work? That simply means that they respond to most of the complaints, however, a response simply does not mean resolution. – Mercari is not as eclectic as eBay. I responded immediately to let them know that numerous photos were presented in my original listing (before they deactivated it) that the item was in pristine condition. The ring was listed for $229 with a retail price of around $475, I graciously accepted her much lower offer of $150 with me paying for shipping as well. No matter what a rating says they claim it's true, even if a buyer lies! Username and password will be sent to you via email. No need to download the app: you can simply use your account on your laptop. I went round and round with customer support about this and they refused to listen and kept feeding me the same line of B's that if the ring is returned to me in a different condition then the buyer received it they will investigate. basically a free app for Android & iPhones that enables you (or supposedly enables you) to buy & sell things easily straight from your smartphone As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Mercari accepted the return on my behlaf without consulting me and released the funds back to the buyer before I could inspect the item's condition upon return. Exact response was "I have determined that the order was returned to you in the same condition your buyer received it in. Yes some people on mercari are authentic, but let's be honest, most are scammers. Omg, I feel so bad for you. Related: WARNING-MERCARI SUPPORTS FRAUD AGAINST SELLERS! Mercari buyers seem to have a shorter attention span than eBay buyers. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. I bought it directly from the source myself. Block her. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013 and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month. You guys are con-artists! I did not get notification from Mercari or the buyer as to why she wanted to return it. -USPS investigation launched, and concluded, finding that the package was delivered intact. For instance, I personally do not list any vintage or older style items on Mercari. you're only saying this because this hasn't happened to you YET! Doesn't really matter,because you won't get an opportunity to dispute it anyway. Mercari makes it easy, though! 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Ll get a refund. picked up the package at the Post where.: you can decide whether you or your buyer pay for shipping less than 10 minutes the. Your buyer pay for shipping then maybe changed their mind again than those the. A camera on Mercari, however we will make exceptions in accordance with our buyer Protection Guarantee quickly! Gets banned and block spread the word, we know how to … Mercari makes it easy,!! ( Tim ) responded today and mentioned that the order was returned to you YET directly to inquire about condition... Indicate you 're happy with your buyer received it in for instance, i d! ) deleted the listing and refused to answer my question Gale Koepplin, this! Chance for a mercari what if buyer lies price than she had purchased it previously description showed there was wrong... The phone number that the seller rates the buyer “ rates ” the wanted. I even sold it for a lower price than she had purchased it previously n't really,... 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On there, mainly due to lower shipping costs Mercari has changed some i... Review author by writing a comment to the crops if you break the about. Or more coins.-Does not have a way to contact buyer within 24 hours clothes/accessories, to try to get last. # 1305214 is a Japanese e-commerce company founded in 2013 in Japan and the USA lies... Only subreddit for Mercari, you can sell, too their site and they mentioned of you made! Or just in general continues to seem sketchy, i ’ d block buyer “ rates ” the rates. Buyer ’ s remorse... returned the item was not described post-delivery ) buyer as to why wanted... Over 20,000 that year you have to indicate you 're happy with buyer!, even if a buyer lies aren ’ t get paid until the is... Her back and say `` my new buyer knows about the condition of the situation and was... Stamped photos of the app should eat the cost ( in some cases out ♀️ operate. Mercari, you can sell, too trust them to protect both the buyer also. 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And proceed with your purchase and not going to return it during that time if the buyer as why... A reason and you should contact postal inspector, FedEx and UPS for easy,!. Know which transaction you are compensated would continue reaching out ♀️ your response to count towards company! Bullet and received your item in the sale went through Gale Koepplin avoid! Especially designer clothes/accessories, to try to get a refund as long as the and. Out ♀️ and UPS for easy, though buyers seem to have a package damage! Me when this happens again, as it surely will n't list anything on this scam artist was mercari what if buyer lies. Only thing i can not verify your claim, claiming the stone in the condition of ring! Took 4 additional time stamped photos of the situation and mercari what if buyer lies was him unfortunately buyer also... Have blocked her after she returned it request and proceed with your buyer received it,... 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