They keep telling me they will “contact the expert team and get back to me in 3 days” it has been WEEKS WITHOUT MY PAYMENT NOW. The latest complaint Vestiaire collective was resolved Mar 02, 2021. Share! See our Privacy Notice to unsubscribe. By clicking the button above, you agree to our Terms of Use. VESTIAIRE COLLECTIVE has 250 employees at this location and generates $15.25 million in sales (USD). We are the home of pre-loved fashion. It has been well over a month and a half and all I am getting is the run around!!! My Vestiaire Collective. For dynamic search and list-building capabilities, real-time trigger Companies in this industry sell products directly to consumers via the internet, TV, or mail order. And I wake up to the description saying "another large bag" ??? I have now emailed 44 times and am getting nowhere. ©2021 Vestiaire Collective. When I wanted to speak somebody who knows at least something about it, they answer everytime, I can not, they can not give me any phonenummer or an email address. You can also find more information in our FAQs Read about their experiences and share your own! Popular Questions ★ Will I receive my parcel despite COVID-19? They're also different sizes; my left foot (which is naturally smaller than my right) hurts when I put the left shoe on while my root foot/shoe is completely fine. A D&B Hoovers Subscription is your foot in the door to VESTIAIRE COLLECTIVE contact information. But their "experts" said it wasn't so they cancelled the sale. Vestiaire Collective Customer Service Contacts +1 855 842 1822 (United States) +33 176 494 848 (International) +44 844 581 5554 (United Kingdom) Why has Vestiaire Collective created a Fashion Activist badge? A Vintage range with a wealth of the world's leading brands. jane@vestiairecollective.com) being used 54.1% of ... Our workflow has solid direction now - we have a process in place the begins with RocketReach and ends with huge contact lists for our sales team..it probably saves Feedtrail about 3 months of work in terms of lead gathering. I still havent gotten any inforamtion or a refund. In the latest installment of our pioneering Brand Approved programme, we’ve teamed up with British luxury brand Mulberry to bring you unique pre-loved pieces - fully restored and authenticated by Mulberry’s team of artisans. Buy less, buy better. I have reached out the them several times and finally was told there was an error and that someone would reach out to me within 24 hours. By clicking the button above, you agree to our Terms of Use and consent to our contact process. I had fortunately screen captured everything and forwarded it to them but what I have found when a representative from Vestiaire cannot answer a query they choose to leave the chat and the customer waiting. The left shoe's sole is a different texture, color, and the "made in italy", Chanel logo, and size that's emblazoned on the shoe is different. They lie and steal your money. I received email informing me, one of my items doesn't match it's description and if it sells I will be closed down. Join our Fashion Activist community! See our. I just want help, support and an answer regarding this issue. All rights reserved. Business Credit Workshop, March 25th - Register Now! I'm so upset at the moment as I'm banging my head off a brick wall, missing items, uncomfortable emails, disconnection from support when they don't know what they're doing. or email us at supportus@vestiairecollective.com . We are the home of pre-loved fashion. As usual this place is a complete waste of time and rip off. Consent is not a requirement of purchase. Where did that come from ? Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. please need some advise. Vestiares terms and conditions even state that the names MUST match for a successful bank transfer but no one will listen. Please note that Chat will be closed until Monday 15th March 2021. If you need more information please ask, I have lots. About Vestiaire Collective. Major... Companies in this sector sell a wide range of products to consumers and businesses, from food and apparel... See other industries within the Retail Sector, Cosmetics, Beauty Supply & Perfume Stores, Dollar & Other General Merchandise Stores, See who the company's key decision makers are. VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Internet & Mail-Order Retail Industry. 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I have sold items on Vestiaire since 2017 they have always paid on time - Last 5 items they have not paid me brought it to their attention 3rd August that the sales in July had not been paid into my account - I have been in contact with them on a daily bases, they records show that I have been paid have asked them for proof of payment or track trace and retrieve my funds. Whenever I try and contact vestiare through any online chats, or emails they never respond. How do I create or delete an alert? I provided certificate of authenticity and I have the purchase receipt showing clearly it is authentic. VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Internet & Mail-Order Retail Industry. Sell! Join our Fashion Activist community! the shoes back or my money. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. 15,437 talking about this. This is our vision for a more sustainable fashion industry, watch Vestiaire Collective's film to find out more. I did that and I haven't received Combine your data with Dun & Bradstreet Data Cloud data to create new analytical models that can give you a competitive edge. 5,321 people have already reviewed Vestiaire Collective. [protected] Wear more, sell more. +1 855 842 1822 . I sent sold watch along with free trainers and a free Christian Dior pouch with Dior bracelets. I doubt it was even made of real lambs wool, it feels like sand paper. The company thinks there's no real difference between these shoes, that the sole was just cleaned with a "wet towel" and refuses to allow me to return the shoes despite them clearly being different than what was advertised, and despite the left and right shoes that I received clearly being different. I never recieved. 100% of the items are curated and manually controlled by our experts! © Dun & Bradstreet, Inc. 2000 - 2021. Except for Brand Approved items Vestiaire Collective has no association and/or affiliation with the brands whose items are offered for sale on its website/app. How do I recover my forgotten password? Industry Information. Vestiaire Collective is funded by 13 investors. Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Wear more, sell more. All I want now is a refund!!! I also have all the transcripts of all the miscommunication that goes on. Their latest funding was raised on Apr 20, 2020 from a Venture - Series Unknown round. Fake products. All rights reserved. Why has Vestiaire Collective created a Fashion Activist badge? Looking for information on your own credit? Join our Fashion Activist community! Vestiaire Collective is a SCAM - They will give you the run-around! *Contacts and Principals counts are estimates and may differ from the actual number of contacts available in D&B Hoovers. This company is a scam. Paris 17e Arrondissement, ILE-DE-FRANCE, FR. We use cookies for marketing and advertising purposes, and to provide the best experience on our website. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The authentication of said products is performed independently by Vestiaire Collective. I'm writing to compliant about the arrangement of my Tiffany & Co bracelet (item no. Contact Email contactpro@vestiairecollective.com Phone Number 33180887219 Vestiaire Collective is a social commerce platform that enables people to buy and sell luxury, pre-owned fashion products. I had sold a beautiful vintage Hermès scarf for $170. Vestiaire Collective has no association and/or affiliation with the brands whose products are offered for sale on its website. Install plugin and receive up to 50 free email contacts per month! Their experts are anything but, fees are outrageous and there is no customer service whatsoever. Install D&B Email IQ to access your next prospects! Finally on June 11, 2020 I reecived a message stating they were issuing me refund. Compte tenu de la situation de pandémie actuelle, nous avons réorganisé notre service pour mieux répondre à vos besoins. alerts, comprehensive company profiles, and valuable research and technology reports try D&B Hoovers You consent to Dun & Bradstreet (D&B) using this data for marketing and analytical purposes, and to D&B emailing you or using an autodialer or pre-recorded voice to text or call you at the number you provide with marketing or other offers. The latest review 14011649 was posted on Oct 1, 2015. Dun & Bradstreet collects private company financials for more than 23 million companies worldwide. Refused to accept a return and to refund my order. I bought a pair of Louis Vuitton shoes from Vestiaire Collective that were supposed to be authentic but when I revived them they did not appear to be authentic. Available Contacts – Free Plug-In! My Vestiaire Collective. Vestiaire Collective has a consumer rating of 1.95 stars from 351 reviews indicating that most customers are generally dissatisfied with their purchases. Compare Credit Reports on Other Businesses, Learn More About our Enterprise Analytics Solutions, go The customer selected direct shipping (great that you cannot opt out... On the 22.09.20 I ordered a black Gucci Soho Disco bag from Vestiaire Collective. I sold my never worn Saint Laurent monogram bag, lightblue with very soft leather. I have escalated pretty much everyday to VC being asked to be patient. Except for Brand Approved items the authentication is performed independently by Vestiaire Collective. Detailed profiles of all businesses owned and operated by this company for insights and prospecting. 7am - 3pm EST . I sold items on Vestaire Collective in Oct2020 but have not received payments. to VESTIAIRE COLLECTIVE's website. Buy! There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. By continuing to browse the site, you agree to our use of cookies. [protected]. I still havent received my refund. What is Buyer-Seller Chat? Vestaire are refusing to engage stating they have paid me. We've found 9 active and working Vestiaire Collective coupons. Consent is not a requirement of purchase. I have spent hours trying to get my money and all the agents give you the same bogus message. I sold my bag complete with all the accessories as advertised. D&B Finance Analytics Credit Intelligence, Free Microsoft Outlook plugin to drive efficiency with on-demand sales intelligence. Vestiaire Collective has invested in Groover on Sep 20, 2019. Order ref. The Dun & Bradstreet Data Cloud offers the world’s most comprehensive business data and analytical insights to power today’s most crucial business needs. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Secure and cloud-based. There are 4 companies in the VESTIAIRE COLLECTIVE corporate family. Vestiaire Collective ranks 28th among Used Clothing sites. I sold my LV Never full on this website. The same thing has happened to me since October and they are refusing to trace the funds.Did you get itvsorted and if so, how, im finding it very stressful. I was given the chance to accept the drop in price and as I wanted rid of any dealings with this company I accepted via their app and in a further email I received. I placed an order on May 2, 2020 for a Burberry purse for $307.48 that [protected]. A Hoovers subscription is your VIP access to key information. I cannot get in touch with anybody who can answer my question. Vestiaire Collective was founded in 2009 by Alexandre Cognard, Christian Jorge, Fanny Moizant, Henrique Fernandes, Sebastien Fabre, and Sophie Hersan. I did this and I was right I had been sent an incorrect address label and a new one was issued to France and was collected by UPS. 15,839 talking about this. It's completely unacceptable and has caused me a huge amount of inconvenience and frustration. Trainers have been taken out and pouch has been listed and sold. There is nobody to talk to, no way to contact them. How do I unlock the Fashion Activist badge? How do I unlock the Fashion Activist badge? Share! Do you need to pay money to get it back? The label was badly sewn on, the stitching was wrong and the quality of as awful! Vestiaire Collective has raised a total of $240.2M in funding over 7 rounds. Sell! About Vestiaire Collective. Vestiaire Collective, I think this is really time to reinvent your business. Get the big picture on a company's affiliates and who they do business with. All account related topics. [protected] All account related topics. When I wrote the coustomer service they don't have any idea and everytime they can not give any reasponable answer. VESTIAIRE COLLECTIVE has 250 employees at this location and generates $15.25 million in sales (USD). reviewed again. It has been getting worse and worse and by now it got to the point where it is unbearable. I contacted then again and because an investigation had been started/requested they can't give me any information. I'm getting nowhere. The item was received and even thought it was brand new with labels and I took photos before sending as I have had a problem before with this company stating brand new items with labels are defective on receipt they claimed there was a fault. I'd really appreciate a phone call. What is Buyer-Seller Chat? Vestiaire Collective uses 3 email formats, with first (ex. See similar companies for insight and prospecting. I contacted support to change description of item [protected], I asked to add "dark patches can be seen due to usage" this was agreed and shown to me. Condé Nast and Luxury Tech Fund are the most recent investors. [protected] It 100% was sent with the bag. Item is not as described and I feel it was misrepresented. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. © 2004-2021 ComplaintsBoard.com. I requested a recheck and 4 days on I haven't heard the result or any update. You can contact them by Chat, 7 days a week, 24 hours a day. Our members save money by using these vestiairecollective.com discount codes at the checkout. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems. Until then, please feel free to contact us via email using the link below. Buy less, buy better. I received notification from Vestiaire Collective one of my items had been sold but the shipping label they sent me was to ship to Hong Kong even though I lived in Spain I knew this could not been correct but I went online and chatted with their representative name of Yann who told me this was correct and to print the label off and take it to the post office and it would be shipped for free. Vestaire insists they have paid me twice but my bank informs me that the payments have been bounced back as I have recently married and the name on my bank account has changed and therefore does not match my Vestaire account. You consent to Dun & Bradstreet (D&B) using this data for marketing and analytical purposes, and to D&B emailing you or using an autodialer or pre-recorded voice to text or call you at the number you provide with marketing or other offers. To this date, my parcel bought in VC had been stuck in the same depot for nearly 20 days and there is no update in the tracker for 11 days. See our Privacy Notice to unsubscribe. They do not care about their customers. They finally started a formal investigation and 8 days later I still haven't heard from anyone. My 5 cents to the rest who gave you 1 star: totally perfect authentic items are getting refused for no good reason, and what is funny, some of them had original brand documents. Vestiaire nor its bank will respond to my banks request. My buyer in the meantime has cancelled the sale. That’s why 90% of the Fortune 500, and companies of all sizes around the world, rely on Dun & Bradstreet to help grow and protect their businesses. Buy! Detailed business credit reports and tools to simplify credit decisions and manage risk, Monitor, Manage, and Build Your Business Credit, Tools to help you monitor your company’s business credit scores and ratings. I was told to send them in to have them I sold a gold and rubies bracelet and after they authenticated it, they cancelled my sale saying the stones were not genuine. Find out more. I have also resorted to emailing the CEO Maximilian Bittner but him nor a representative has the courtesy or good manners in replying. Refs [protected] For a quicker service, contact us between 10 am and 6 pm London time. for free! Fill out this form, and we'll contact you soon. These are two different shoes (in first photo). How do I recover my forgotten password? They even ask me to pay the euro 12 to get back my products! Nous avons ainsi pris la décision de fermer nos lignes téléphoniques pour le moment. Want more contacts like these available directly in your inbox? Luckily I archived everything that I can prove it that vestaire have my jacke. The have escalated it to the courier but they wouldn't give me any information as I am not the sender. Vestiaire Collective has resolved 7 complaints. Gucci, Dior, Louis Vuitton and Hermès also sit proudly alongside each other with iconic designs which have marked the hearts and minds of so many and changed the very course of fashion history. Their app and link in their email is clearly not working as I have just been told they are waiting to hear from me and not to keep the buyer waiting. Each time I reach out all I am told is to give it more time!!! Monday - Friday. It is an expensive item, sat holding in VC. Cancelling my listings, absolute worst platform ever!!! I have now changed my Vestaire account so that the names will match and have requested the payments be made again. France United Kingdom United States Germany Spain Italy. Comment contacter Vestiaire Collective ? Buy less, buy better. Vestiaire Collective reviews first appeared on Complaints Board on Oct 1, 2015. It is a social commerce platform that enables people to buy and sell luxury, pre-owned fashion products. 100% of the items are curated and manually controlled by our experts! VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Company profile page for Vestiaire Collective SA including stock price, company news, press releases, executives, board members, and contact information Vestiaire Collective has an average consumer rating of 2 stars from 59 reviews. The illustrious French brand Chanel is one of the prestigious brands which features in the Vintage selection on Vestiaire Collective. Today's top Vestiaire Collective offer is $20 Off Sitewide ; Our best Vestiaire Collective coupon code will save you 10% Please do yourself a favour and never buy from them. The only difference is that I'm not an eccentric actor, and I bought mine for $600 on Vestiaire Collective (despite it retailing at least four times more than that). 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I have requested a bank trace which they can perform from their end but I have heard nothing. All 4 items were supposed to be paid in DECEMBER 2020 last year! Wear more, sell more. When it arrived it was so clear that it was fake. It was checked at VC and an issue was raised that the raincoat was missing on 21/01. 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